What is Trusted Shop Verified?

Why you shop with us safely...

We have been awarded the well-known Trusted Shops seal of approval. This seal has stood for secure shopping on the internet since 1999, no matter which payment method you choose!

Your advantages as our customer at a glance:
 

1. We are a verified and controlled dealer by internet experts
2. Comprehensive buyer protection in case of non-delivery or return of goods
3. Reimbursement of your excess in the event of credit card misuse
4. Fast, straightforward problem resolution and dispute resolution
5. Proven since 1999 with more than 7,000 certified online shops

 

In the certification process, all merchants must undergo comprehensive security tests that include more than 100 individual criteria from the areas of creditworthiness, security technology, price transparency, information obligations, customer service and data protection. These criteria are constantly adapted to the latest developments in jurisdiction and consumer protection.

And if problems do arise: The money-back guarantee for consumers (details on the guarantee can be found here) applies to all certified online shops. It applies in the event of non-delivery or non-reimbursement following the return of goods and in the event of credit card misuse. You can contact the experienced, multilingual Trusted Shops Service Centre via the online system, e-mail or telephone.

You can get more information directly from Trusted Shops.